No additional permissions are required to share the screen, therefore, no prompt is displayed at the beginning of a Share Screen session. macOS devices running version 10.14 (Mojave) allow the Share Screen feature by default.With regard to the permission prompts for the Remote View and Remote Control functions on macOS devices, be aware of the following. macOS devices running 10.14 (Mojave) or later.Managed by Workspace ONE Intelligent Hub 1912 or later.MacOS devices can only be remotely controlled with the Share Screen client tool provided they are within these specifications and environments. To activate Remote view, turn on the flag for the necessary ownership types. On new Customer Organization Groups, this flag is deactivated by default. On existing Customer Organization Groups, this flag value remains the same as the previous value set prior to the 2101 upgrade. On the Privacy screen, turn on or off the Remote Control flag for each ownership type. To configure the privacy flag, navigate to Groups & Settings > All Settings > Devices & Users > General > Privacy. On Workspace ONE UEM version 2101 or later, a privacy flag is introduced to activate or deactivate Remote View on iOS devices at an Organization Group (OG) level. On Workspace ONE UEM version prior to 2101, no configurations needed to enable Remote view on iOS devices Managed by Workspace ONE Intelligent Hub 19.3 or later.iOS devices running version 12.2 or later.iOS devices do not require a separate Assist app. Managed iOS devices can only be viewed using Remote View, a feature in Workspace ONE Assist. Download and install the latest version of the Workspace ONE Assist agent (MSI file) from the My Workspace ONE ™ documentation repository ( ).For details on configuring registered mode, see the Enrolling Windows 10 Devices into Workspace ONE UEM topic of the Windows Desktop Documentation. Unmanaged Windows 10 devices enrolled with Registered Mode are also supported.Managed by Workspace ONE Intelligent Hub 1907 or later.Windows Enterprise IoT devices (*64 bit systems).Windows 10 Enterprise Long-Term Servicing Channel (LTSC).Windows 10 devices running Windows 10 Anniversary Update (version 1607, code named Redstone 1) or later for Enterprise and Professional editions only.On devices running Android 10 and later, this prompt must be accepted by the device end user at the start of each Assist session.įor details, see Supported Features by Enrollment Type and Ownership, Android and Full Remote Control Support by Original Equipment Manufacturer (OEM) and Model, Android.On devices running Android 9 and older, this is a one-time prompt.The Remote View functionality requires that the device end user allows screen sharing at the start of a session. On Samsung devices without the KNOX libraries, Workspace ONE Assist supports Remote View, File Manager, and Command Line client tools only.For more information, see How Do You Enable Remote Control with Samsung Knox Service Plugin. Samsung devices operating with a Work Profile in a BYOD or COPE enrollment require the Knox Service Plugin application (except those running Android 10 and later) to be installed after the Assist Agent is installed.Note: Accessibility service cannot be enabled within a Work Profile, hence, remote control using Accessibility service cannot be leveraged on COPE and BYOD devices. Enable accessibility service for each remote control session.Enable screen share for every session on Android 10 and later.For full remote control, end users must provide additional permissions such as: With Assist 21.09, Android devices running Android 7.1 and later no longer require a OEM-specific service application to be installed to support full remote control.Devices manufactured by Samsung, Sony, and Zebra (Android 11 and later only) support full remote control without a corresponding OEM-specific service application. Download and install this OEM-specific service application by visiting the My Workspace ONE ™ documentation repository ( ). Android devices running Android 4.4 (Kit Kat) support full remote control with a corresponding OEM-specific service application installed.Android devices running Android 5.1 (Lollipop) or later support Remote View ONLY without a corresponding service application.Download and install the latest version of the Workspace ONE Assist APK from the My Workspace ONE ™ documentation repository ( ).Android devices managed by Workspace ONE Intelligent Hub 19.02 or later.iOS devices are supported but only as far as the Remote View feature. Workspace ONE Assist supports Remote Control for Android, macOS, Windows 10, and Windows Mobile devices.
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